If you have forgotten your password, you can reset it from the community login screen by clicking on the "Forgot Password?" button as below:
You will then be prompted to input your email. Please make sure you are entering the e-mail address under which your account was created.
After clicking on "Confirm", an e-mail with reset instructions will be sent to your inbox. Unfortunately, sometimes the email may be blocked by your Spam filter, so please be sure to check your Spam folder.
If, for any reasons, you have not received the password reset e-mail or you do not have an email account associated to your profile, please get in touch with your community admin or Smartup support and we will be pleased to provide you with further assistance.