*Please note that only administrator level users can manage the chat function*
The SmartUp platform chat enables users to engage and message each other, directly on the SmartUp platform. This functionality allows users to foster a true learning community, where users can learn from each other and start meaningful conversations. Chat is currently available on Web only.
To activate the chat you need to have Admin access. To get started, go under Manage Community, under the Community Settings Tab, and activate the Toggle.
You may enable and disable the chat at any point in time. Be mindful that when disabling the chat all existing messages will become inaccessible to the users. However, the messages will become accessible again if the chat is re-enabled.
How to access chat
You can access chat from anywhere in the platform by clicking the chat icon available on the top right of the screen. The chat icon will also serve to inform the user whenever a new unread message has been received.
Once the icon is clicked, the chat menu will appear allowing you to open existing chats or to start a new chat with a user. To start a new chat simply click on search chats and type the name of the user.
You can also open a chat with a user by opening their profiles and clicking on the chat icon located next to their profile picture.
The chat box will appear as a pop-up on the web application. From here you will be able to send messages, including emoticon, gifs and content suggestions!
This functionality is only available if you have enabled Content Sharing.
To suggest a content or a course, you will first have to go to the content or course you'd like to suggest and click on the Chat icon from the sharing options. You will then be invited to search for the user you want to share the content with. At this point, the standard chat box will open and you will be able to send the content to the other user.
Otherwise, you can copy the link and paste it directly in an open chat.